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Product Support

MW65

Active Noise-Cancelling Headphones

Manuals and Documentation

FAQ

  • Hold the switch in Bluetooth position for 2 seconds. White light will pulse when headphones are in pairing mode. Release. Access Bluetooth settings on your source device. Locate "M&D MW65" and connect. A solid light indicates you are connected.

  • Enter pairing mode and connect to device 1. Enter pairing mode again and device 1 will disconnect. Connect to device 2 and turn headphone off. Turn headphones on and headphones will automatically connect to device 1 and 2 simultaneously. Pause one device and play from the other to swap headphones connection.

  • To remove ear pads: gently pull the earpads from the top. The snaps will release. To re-attach ear pads, hook the 2 catches into the slots at the bottom of the earcup. Gently push the earpad against the earcup, ensuring all the snaps are secured.

  • 24 Hours

  • To clean your leather headphones, simply use a quality leather cleaning solution. When not in use, keep your headphones in the provided carrying case to protect them from dirt and other substances.

  • Active Noise-Cancellation is an active, electronic method of reducing unwanted ambient sound that adds processed sound to your audio to reduce the perception of ambient noise. Sound isolation is a passive, physical method of reducing external noise that uses optimized materials and designs to reduce the ambient noise that enters through your headphones.

  • Your headphones arrive in ANC High mode. To switch between modes, press the red ANC button on the left ear cup.

  • High is recommended for Airplanes, City Streets, or other noisy environments. Low is suited for lower noise or windy environments. Off provides passive noise isolation.

  • Press the ACTIVE NOISE-CANCELLING (ANC) button + slide the BLUETOOTH® PAIRING switch to position for 5 seconds. LED lights will flash red/white 4x. The headphones will then be reset.

  • The headphones and device do not pair:
    1. Make sure the headphones are not connected to the charger. Cycle power switch off and on.
    2. Turn Bluetooth® off, then on again on the source device.
    3. Turn off Bluetooth® feature on any other device that is paired with the headphones.
    4. Slide switch to and hold until white light flashes.
    5. Make sure “M&D MW65" is selected in the Bluetooth® device list

  • If you experience streaming interruptions when connected to certain devices, it is likely due to a device-specific compatibility issue. To resolve, switch to HANDS FREE MODE and restart the headphones. This will optimize performance for multiple-device connections.

  • To charge, plug in the USB-C Connector and connect to a USB-C port (or USB-A port using the included adaptor). Please note: you cannot listen while charging.

  • For airplanes or analog listening, plug 3.5mm audio plug into headphone audio input to engage passive (wired) audio. Headphones power off when audio cable is plugged in. Audio will work even if battery is depleted. Microphone and buttons are disabled during passive mode

  • MW65 is optimized for the Google Assistant out of the box. To set up Google Assistant with your Android device, you’ll get a notification to begin the setup process after you connect your MW65 via Bluetooth. On an iOS device, first make sure your MW65 is connected via Bluetooth. Download and open the Google Assistant app, tap the icon, and follow the on-screen instructions.

  • To use any other native voice assistant, turn on HANDS FREE MODE by holding the ANC + PLAY/PAUSE buttons for
    5 seconds. Repeat to switch back to GOOGLE ASSISTANT MODE.

Warranty

Master & Dynamic guarantees this product against defects in materials or workmanship for a period of two years from the date of original purchase on our website or from an authorized Master & Dynamic retailer or reseller.

As an exception to this warranty period, batteries are guaranteed for proper functioning without performance deterioration, for a period of one year from the date of original purchase.

If returned within the warranty period, Master & Dynamic will at its discretion either repair the defective product or replace it with a repaired or refurbished product of identical specifications as the returned product.

This limited warranty is in lieu of all other warranties, expressed or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose.

Master & Dynamic shall have no liability of any kind for any direct, indirect, incidental or consequential damages or expenses that arise from the use of this product.

Master & Dynamic’s warranty does not cover normal wear and tear, blown drivers, cut cords, bent jacks, torn headbands, loss or theft.

Parts subject to wear and tear such as ear pads and cables, will be replaced only in case of malfunctioning due to material or manufacturing defects, and only once during the warranty period of your product.
You will void your warranty if you disassemble your headphones or expose them to excessive moisture.

If you believe your product is defective within the warranty period, please contact us at support@masterdynamic.com. Please include your product’s serial number, proof of purchase, telephone number and full return shipping address in your message to us.

Conditional to serial number, proof of purchase, and warranty validity, you will be issued a return authorization and instructions for return shipment.

Please note that the dispatch of a replacement product will only take place after our receipt of the defective product. For questions regarding your product’s warranty, please contact Master & Dynamic Support at support@masterdynamic.com.

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