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Product Support
MG20
Wireless Gaming Headphones
Manuals and Documentation
FAQ
  • Power ON headphones. Press and hold power/pairing button > 4 seconds. Access Bluetooth settings on your source device. Locate "M&D MG20" and connect. A solid light indicates you are connected.

  • The headphones and device do not pair:1. Make sure the headphones are not connected to the charger.2. Turn Bluetooth off, then on again on the source device.3. Turn off Bluetooth feature on any other device that is paired with the headphones.4. Power off headphones. Put headphones into pairing by holding the power button > 4 seconds.5. Make sure “MG20" is selected in the Bluetooth® device list.

  • Enter pairing mode and connect to device 1. Enter pairing mode again and device 1 will disconnect. Connect to device 2 and turn headphones off. Turn headphones on and headphones will automatically connect to device 1 and 2 simultaneously. Pause one device and play from the other to swap headphones connection.

  • The process for connecting to your low-latency adapter and a second device is the same as when connecting via multipoint: Enter pairing mode and connect to device 1. Enter pairing mode again and device 1 will disconnect. Connect to device 2 and turn headphones off. Turn headphones on and headphones will automatically connect to device 1 and 2 simultaneously. Pause one device and play from the other to swap headphones connection.

  • If the headphones and low latency adapter do not pair:1. Power off headphones and unplug the low-latency adapter.2. Put headphones into pairing by holding the power button > 4 seconds.3. Plug the low-latency adapter into your preferred source device (PC/ Mac / PS4 or PS5)4. Wait for 5-10 seconds until connected. A solid white light on the low-latency adapter and solid orange light on MG20 indicate both are connected.

  • Up to 22 hours of playtime

  • To charge, plug in the USB-C Connector and connect to a USB-A port. MG20 can be used while charging.

  • The ear pads are connected to the headphones via magnets. To remove, gently pull the ear pad off the headphone. To attach, line up guide holes on back of ear pads with guide posts on ear cups. The magnets will help pull and lock the ear pads into place.

  • Sound isolation is a passive, physical method of reducing external noise that uses optimized materials to reduce the ambient noise that enters through your headphones. Noise-cancellation is an active, electronic method of reducing unwanted ambient sound that adds processed sound to your audio to reduce the perception of ambient noise. Our current headphones achieve very high ambient noise reduction through passive sound isolation techniques.

  • For sources requiring a 3.5mm analog audio connection, power on headphones and plug USB-C to 3.5mm audio cable into headphone USB-C port to engage passive (wired) audio. Audio will not work if battery is depleted. The microphone, volume wheels, and 7.1 buttons will work normally while the Multi-function Button may not work with some devices. Note: in order to power off the MG20, the USB-C cable must be unplugged.

  • The pop filter will reduce or eliminate popping noises from your microphone. It is recommended for use to extend the life span of the microphone by keeping saliva off the microphone element.

  • The MG20 is not rated for water resistance.The anodized aluminum cover that houses the boom microphone is IPX4.

  • To clean your leather headphones, simply use a quality leather cleaning solution. When not in use, keep your headphones in the provided carrying case to protect them from dirt and other substances.

  • Power off headphones. Press and hold power/pairing button >4 seconds until pairing indicator light begins to flash. Hold down the multi-function button (the button below speaker Vol+ and Vol-).

Warranty

Master & Dynamic guarantees this product against defects in materials or workmanship for a period of two years from the date of original purchase on our website or from an authorized Master & Dynamic retailer or reseller. As an exception to this warranty period, batteries are guaranteed for proper functioning for a period of one year from the date of original purchase. Defective batteries are covered by Master & Dynamic’s Limited Warranty but battery wear from normal use is not covered.

If returned within the warranty period, Master & Dynamic will at its discretion either repair the defective product or replace it with a repaired or refurbished product of identical specifications as the returned product. This limited warranty is in lieu of all other warranties, expressed or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose.

Master & Dynamic shall have no liability of any kind for any direct, indirect, incidental or consequential damages or expenses that arise from the use of this product, including use-related damage to the product's exterior.

Master & Dynamic’s Limited Warranty does not cover normal wear and tear to items such as blown drivers, battery degradation from normal use, cut cords, bent jacks, damage to the product's exterior, loss or theft. Replaceable parts such as ear pads and cables will be replaced only in case of malfunctioning due to material or manufacturing defects, and only once during the warranty period of your product.The serial number and proof of purchase are required in order to enact the warranty for products purchased on our website or from an authorized retailer or reseller. This policy is also applicable to products received as a gift.

If we need to replace your product due to a battery defect, your product will be new or equivalent to new in performance and reliability. You will void your warranty if you disassemble your product or expose them to excessive moisture. If you believe your product is defective within the warranty period, please contact us at support@masterdynamic.com. Please include your product’s serial number, proof of purchase, telephone number, and full return shipping address in your message to us. Conditional to serial number, proof of purchase, and warranty validity, you will be issued a return authorization and instructions for return shipment. Please note that the dispatch of a replacement product will take place after our receipt of the defective product. For questions regarding your product’s warranty, please contact Master & Dynamic Support at support@masterdynamic.com.