Shopping

  • To check your order status, simply log into your account and click "Order History", or email our customer service department at support@masterdynamic.com

  • Your credit card will be charged within 24 hours from the time you place your order.

  • You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.

  • Yes, we can wrap your item in our signature box with tissue paper, and include a card with your personal message. The option is available during checkout for an additional $5. Please note this service is not available for wireless speaker purchases.

  • Please contact our support team at support@masterdynamic.com or call us at 1-888-814-5411 immediately if you would like to make changes to your order.

  • Only order history and shipping address are stored in your account. Your credit card information will not be stored.

  • Gift cards are available in Accessories in the following amounts: $129, $159, $199, $329, $399, $458, and $549. Gift cards can be sent directly to the recipient or to you. To purchase multiple gift cards, kindly keep adding them to your cart. If any assistance is needed, email us at support@masterdynamic.com

  • Call us at 1-888-814-5411 to reach a support representative between the hours of 10:00AM- 5:00PM EST, Monday through Friday.

Shipping, Returns, & Warranty

  • All purchases made between November 26, 2019 and December 25, 2019 are eligible for our Holiday Return Policy. Purchases are eligible for return or exchange through January 15, 2020. All products are covered under Master & Dynamic’s warranty policy. Due to potential high volume of orders, all orders placed November 26 - December 2, 2019 will begin shipping Tuesday, December 4, 2019.

  • We offer complimentary shipping via FedEx Ground. Orders placed Mon-Fri by 1pm EST are typically shipped the same day. If you would like your purchase shipped via second-day or overnight, please select this option during checkout. An additional fee will be added to your purchase total.

  • Please allow 5-7 days additional ship time for all orders containing monogrammed items. All monogrammed items are final sale and cannot be returned or exchanged.

  • We will email you the tracking information for your shipment once your order leaves our warehouse.

  • Replacement items ship complimentary UPS Ground, or equivalent services in other regions.

  • We currently ship to the United States, Canada, United Kingdom, and Europe. To change regions, simply click on the region icon near the Cart on the top right corner of the website and select from the list of shipping destinations. We will continue to launch shipping to other regions. For updates, subscribe to our email list or follow us on Twitter (@MasterDynamic).

  • You will be charged the quoted amount at time of checkout. VAT and Duties are not charged to you upon delivery.

  • We guarantee our products against defects in materials or workmanship for a period of two years from the date of original purchase on our website or from an authorized Master & Dynamic retailer or reseller. If you believe your product is defective within the warranty period, please contact us at support@masterdynamic.com. Please include your product’s serial number, proof of purchase, telephone number and full return shipping address in your message to us. Once your warranty is verified, you will be issued a return authorization and instructions for a return shipment. Please read our Warranty Policy for more details and exceptions.

  • All products purchased from our website, except for our wireless speaker, may be returned within 14 days of purchase for a full refund, no questions asked. For our wireless speaker, it may be returned within 30 days of purchase for a full refund. To initiate such a return please contact us at support@masterdynamic.com. Please include your product’s serial number and full return shipping address in your message to us, and we will issue a returns authorization and send you a prepaid shipping label for return shipment in the original Master & Dynamic packaging. To return the speaker, Master & Dynamic will provide specific packing instructions as well as new packaging should the original packaging no longer be available. This returns policy is also valid for our accessories products, with the restriction that ear pads and cables purchased as accessories can only be returned if they have not been used. Products purchased from one of our authorized resellers will follow the reseller’s returns policy. Master & Dynamic does not accept returns or exchanges of Master & Dynamic products purchased from other retailers. Furthermore, we do not accept returns or deliveries without a valid returns authorization from our customer service desk at support@masterdynamic.com.

  • To initiate any return, please contact us at support@masterdynamic.com. Be sure to include your product’s serial number and full return shipping address, and we will issue a returns authorization and send you a prepaid shipping label for return shipment in the original Master & Dynamic packaging. To return the speaker, Master & Dynamic will provide specific packing instructions as well as new packaging should the original packaging no longer be available.

  • Refund is paid within 5 business days of our receiving and approving your returned item. Refunds are in the form of original payment. We do not refund overnight shipping or gift wrapping charges.

  • Call us at 1-888-814-5411 to reach a support representative between the hours of 10:00AM- 5:00PM EST, Monday through Friday.

Personal Account

  • You can request a new password, by clicking here and selecting “I Forgot My Password” where you will be prompted to enter your email. You will receive an email with a link to reset your password.

  • Registering your product will allow us to serve you more quickly and efficiently by having your product verification information in advance.

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